Privacy Policy – Surrey Family Vets (Jacobs Well)

Effective date: : 1 July 2025

Surrey Family Vets – Jacobs Well (“we,” “our,” or “us”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website, book appointments, or use our veterinary services. It also outlines your rights under UK data protection laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

We may process the following types of data:

– Contact Details: Your name, address, email, and phone number.

– Pet Information: Your pet’s name, breed, age, and medical history.

– Payment Details: Transaction records and billing information.

– Website Analytics: IP address, browser type, and pages visited.

– Communications: Emails, contact form submissions, or call logs.

2. How We Use Your Information

Your data allows us to:

– Provide veterinary care and treatment for your pets.

– Process payments and manage invoices.

– Schedule appointments and send health reminders.

– Enhance our website and services.

– Meet legal and regulatory obligations.

3. Sharing Your Data

We may share your information with:

– Specialist Veterinarians: If your pet requires additional care.

– Service Providers: Including payment processors, IT support, and marketing agencies.

– MWI Animal Health: To facilitate appointment bookings via the Surrey Family Vets portal. This includes:

– Client name

– Contact details (address, phone, email)

– Legal Authorities: When required by law.

All third parties must adhere to GDPR compliance standards.

4. Data Retention

We retain your data only for as long as necessary—whether for operational needs, legal requirements, or medical record-keeping.

5. Your Data Protection Rights

Under GDPR, you have the right to:

– Access the personal data we hold about you.

– Correct any inaccuracies in your information.

– Request deletion of data that is no longer needed.

– Restrict or object to certain uses of your data.

– Receive a portable copy of your data.

To exercise these rights, please contact us at hello@surreyfamilyvets.co.uk

6. Data Security

We implement strong security measures to protect your personal information. However, please note that no digital system can be completely immune to risks, and we cannot guarantee absolute security.

7. Cookies

Our website may use cookies to improve functionality. You can manage preferences through your browser settings. For more details, see our Cookie Policy.

8. Updates to This Policy

We may occasionally update this policy. Any changes will be posted on our website.

9. Contact Us

For any questions about this Privacy Policy or your data, please contact:

Email: hello@surreyfamilyvets.co.uk

Address: 36 Stringers Avenue, Jacobs Well, GU47NW

Thank you for trusting Surrey Family Vets – Jacobs Well with your pet’s care.